Terms and conditions

TERMS & CONDITIONS

The Beyond Travel Group  is fully accredited with the AFTA Travel Accreditation Scheme (ATAS) and is a member of the Council of Australian Tour Operators (CATO – member TO1039) and Australian Federation of Travel Agents (AFTA).

VALIDITY, PRICES & GST
This website is valid from 1 February 2018 – 30 September 2019, unless withdrawn or substituted earlier. All prices stated on this website are in AUD and based on tariffs and exchange rates as at 1 February 2018. Prices are dynamic and subject to change without notice in the event of fluctuations in exchange rates or increases in airfares or supplier costs outside the control of Beyond Travel. However, no surcharges will apply once final payment has been received except in the case of government charges or taxes.
Most overseas products featured on this website are exempt from a Goods and Services Tax. However, due to legislation, GST is applicable on all domestic services provided, such as cancellations, amendments, visa processing, etc.

HOW TO BOOK
To book any service on this website, please contact Beyond Travel or your preferred travel agent.

DEPOSITS & BALANCE DUE
To secure a booking, the following non-refundable deposits will be required for all services within 7 days upon receipt of a confirmation invoice:
Cruises: 25%
All other tours and services: 10%*
*Minimum deposit is $100 per booking.
Final payment is due 90 days for (Cruises) and 60 days (all other services) before the commencement of your travel arrangements.

PAYMENT
Payments may be made by cheque, direct deposit or credit card:
Visa, MasterCard, and American Express. A merchant fee of 1.4% for Visa and MasterCard and 2% for American Express. For direct deposits, please transfer payment to the following bank accounts and scan and email the transaction record along with your booking reference number to info@beyondtravel.com.au:
Australia CBA – Clarence & King Street Branch, Sydney
BSB: 062-032 Account: 1016 8338
Account Name:
Beyond Travel Group Pty Ltd Client Account
New Zealand ANZ – 15 Mercari Way, Auckland
BSB: 010-277 Account: 0157342-00
Account Name: Beyond Travel Group Pty Ltd
Travel agents:
Smart money (code: RBSYD) – Australia Only
Payment gate (code: AARU) – Australia & New Zealand
Enett (code: 200262) – Australia
Enett (code: 300478) – New Zealand

SERVICE FEES, CANCELLATIONS & REFUNDS
Minimum booking fee: $55 will be charged for bookings valued at less than $500.
Amendments: one amendment will be provided free of charge; further amendments may incur a service fee of $55.
Cancellations: prior to commencement of the cancelled service, the following cancellation fees will apply, unless otherwise advised:

Cruise and Maldive hotels
91+ days Loss of deposit
90-76 days 50% fee
75-46 days 75% fee
45-0 days 100% fee

All other services
61+ days Loss of deposit
60–40 days 50% fee
39–30 days 75% fee
29–0 days 100% fee

^ Note: free cancellation (within 7 days) does not apply on tours or cruises with last seat availability.
Rail, flight, cruise, coach and theatre tickets are non-refundable once issued or purchased. Airline tickets and rail passes which have been issued are subject to cancellation fees imposed by the airline, rail or cruise company.

Refunds: no refund is available for cancellations once travel arrangements have commenced, or “no-shows” due to personal negligence or choice. Beyond Travel does not authorise any overseas supplier or hotel to promise refunds on our behalf. All claims for refunds or reimbursements must be received in writing within 3 weeks from the date the service was provided.

Special Itineraries: the territory we cover is vast, and we often receive requests for special itineraries requiring extensive research which may require a non-refundable service fee of $220 to cover time and communication costs. Should our quote be accepted, this fee will then be credited towards the cost of the tour or other services booked with Beyond Travel. Above payment, service and cancellation fees are inclusive of GST.

BONUS EXTRAS
Bonus extras, as detailed, are valid for our Private Tour itineraries in India only. Bonus Extras are invalid if the tour for which it was issued is cancelled, and have no cash value.

TOUR / CRUISE CANCELLATION
Beyond Travel and its principals reserve the right to cancel any tour before departure. Should a tour be cancelled, alternative arrangements of as close a standard as practicable will be recommended: – however if a suitable alternative is not found, a full refund will be offered. Should you accept an alternative that is at a cheaper price, we will refund the difference. Once a suitable alternative has been offered or the fare has been refunded, Beyond Travel accept no further liability.

HOTEL ACCOMMODATION
1a: (+) Most tours on this website offer a choice of 4 grades of accommodation: 4 star, 5 star, Heritage and Luxury. Wherever possible your accommodation will be in a hotel that corresponds with the grade selected. However, in some locations where no suitable hotel in your chosen category exists you will be accommodated in an alternative category. These are shown on the itineraries and your price is reflective of this change.
1b: Hotel images featured in this brochure are used for illustration purposes only. Pictures utilised may not reflect the exact room, décor, view or other specifications.

HOTEL, SHIP, AIR, RAIL & ITINERARY CHANGES
Beyond Travel and its principals will do everything possible to make sure your holiday goes according to plan; however, sometimes an unforeseen event occurs to cause changes to itinerary, hotel , rail or vessel in which case an alternative of similar standard will be arranged. Beyond Travel will notify you on these changes as soon as possible, but be under no further obligation.

TOUR CONDITIONS & SPECIAL REQUESTS
The services we provide are suitable for almost anyone and age is seldom an issue. An eagerness to be involved and a positive approach to travel will result in a satisfying and rewarding holiday. It is however your responsibility to ensure that you have a suitable level of fitness to undertake your chosen travel itinerary and you must inform Beyond Travel of any medical condition that may prevent your full participation. For the enjoyment and safety
of our passengers, Beyond Travel and its principles reserve the right to substitute hotels and amend itineraries if necessary to do so. Beyond Travel should be advised at time of booking of any dietary requirements or special requests, such as bedding preferences, non-smoking rooms, etc. Whilst we can not guarantee, we will place those requests and endeavour to have the supplier honour these requests when possible.

DOCUMENTATION
Documentation is normally issued within 4 weeks of your departure from Australia or New Zealand.

PASSPORTS & VISAS
Australian and New Zealand citizens must hold a current passport which must be valid for at least 6 months after your departure. It is
the responsibility of the individual to obtain the required visas prior to departure. Failure to do so which results in the need to cancel
travel arrangements will incur normal cancellation penalties.

INSURANCE
Cancellation and refund conditions are strictly enforced; therefore, we strongly recommend that you carry comprehensive travel insurance which covers cancellation due to unforeseen circumstances or those beyond your control. Ask your travel agent or Beyond Travel consultant for a choice of policies.

RESPONSIBILITY
Beyond Travel Group Pty Ltd, trading as Beyond Travel, is an intermediary and acts only in the capacity of agent for the passengers in all matters of transportation, tour and cruise operations and other services. All receipts, tickets or vouchers are issued subject to the terms and conditions under which services are provided. To the fullest extent permitted by law. Beyond Travel assumes no responsibility for loss, injury, accident, delay, damage
or irregularity that may be caused to person or property, however caused or arising during any tour under its management, sponsorship or procurement. Travellers acknowledge that reasonable changes may be made, and it is the responsibility of the passengers to make sure that they are in possession of the proper travel documents. The issuance and acceptance of receipts, tickets, or vouchers shall be deemed consent to the
above conditions. If Beyond Travel’s services are not supplied to a consumer, its liability is limited to the re-supply of the services or payment of the cost of having those services resupplied. Nothing in this document is intended to limit or waive any applicable consumer guarantee under the Australian Consumer Law with respect to the provision of services with due care and skill, within a reasonable time (if no time is set) and that they be fit for any specified purpose.